Privacy Policy

Retainer ("we", "us") respects your privacy and handles personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and your rights.

Who we are

Retainer provides done-for-you client-enquiry marketing services to law and accounting firms. Our contact details are at the bottom of this page.

Information we collect

• Details you provide directly, such as your name, firm name, email address, phone number, and the answers you give in our campaign-blueprint questionnaire.
• Information you send us by email, phone, or when you book a call.
• Technical and usage information collected automatically when you visit our site, such as IP address, browser type, pages viewed, and referring source, including through cookies and similar technologies.

How we use your information

• To respond to your enquiry, prepare your campaign blueprint, and provide our services.
• To communicate with you about your enquiry or engagement.
• To measure and improve our marketing and website performance.
• To meet our legal and regulatory obligations.

Cookies and tracking

We use cookies and tracking technologies, including the Meta Pixel and Google tags, to understand how our site is used and to measure advertising. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

Third parties we share information with

We use trusted service providers to operate our business, who may process your information on our behalf. These may include advertising platforms (such as Meta and Google), payment processing (such as Stripe), scheduling, email, and customer-management tools. We do not sell your personal information. Some providers may be located overseas.

How we store and protect your information

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. We retain personal information only for as long as needed for the purposes described here or as required by law.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you may ask us to stop sending you marketing communications. To do so, contact us using the details below. You may also complain to the Office of the Australian Information Commissioner if you believe your privacy has been breached.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.